2021年初級商務英語口語考試表達方法：電話技巧

編輯推薦：2021年中級商務英語口語考試主題練習匯總

有意向報考2021年BEC劍橋商務英語考試的考生請注意，小編建議您預約 免費預約短信提醒服務，我們會及時提醒您2021年BEC劍橋商務英語考試報名時間、考試時間等信息！

2021年商務英語口語考試表達方法：電話技巧

Answering the phone

Hello!

Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?

Susan Park’s Office.

Susan Park/Susan/Park.

May I know who’s calling please?

May I know what this is in reference to?

Asking to speak to someone

May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.

I’d like to speak to Dr. Smith please. This is John Green.

This is John Green from ABC. Is Dr. Smith in, please?

Is Susan there?

Dr. Smith please.

I’m with… and I need to talk with… about…

I’m representing … May I speak with…, please

Asking someone to wait for a moment

Would you mind holding a minute while I try to find her?

Could you hold on, please?

Please hold on for a second.

One/Just a moment, please.

Hang on. I’ll get him.

Just a second.

One moment, please. I’ll see if he’s in.

Asking the caller to leave a message

I’m sorry but he’s not here right now. May I take a message or would you like to call back later?

I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?

I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?

I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?

Transferring information

Could you repeat that, please?

Could you say it once again?

Can you say it louder/slower?

Have you got that?

Could you please spell it?

Anything else?

Would you like me to read it to you again?

Let me repeat to see if I get it.

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