In today′s article I′d like to share with you my thoughts and what I consider being the most important principles to build, regain, and sustain trust:
今天的文章中，我將向大家分享自己的想法以及我所認(rèn)為的建立、重獲和維持信任的重要原則：
Walk Your Talk。 Mean what you say and keep your word. Deliver your committed tasks and duties on time and in full. Be consistent and reliable. Arrive promptly to meetings. If you might risk missing an agreed timeline, proactively communicate and explain it, apologize and come forward with a new proposal. Try not missing it a second time to protect your reputation。
言而有信。對(duì)于自己說(shuō)的話認(rèn)真對(duì)待并且信守諾言。準(zhǔn)時(shí)完成自己所有的工作和任務(wù)。堅(jiān)持不懈，誠(chéng)實(shí)可信。開(kāi)會(huì)準(zhǔn)時(shí)到。你可能不得已要錯(cuò)過(guò)一個(gè)約定的時(shí)間，提前說(shuō)明并解釋，道歉，提出一個(gè)新的建議。要保住自己的聲譽(yù)，不要第二次錯(cuò)過(guò)約會(huì)。
Communicate Frequently And Openly。 Direct, quick, accurate, and honest communication builds trust. Share regularly with others. This underlines that you have no hidden agenda. Address possible trust issues within a team in an open and prompt manner. In this context also crucial to develop and possess good active listening skills。
經(jīng)常坦誠(chéng)地溝通。直接、迅速、準(zhǔn)確、誠(chéng)實(shí)的溝通能建立信任。經(jīng)常和他人進(jìn)行溝通說(shuō)明你沒(méi)有隱瞞他人。開(kāi)誠(chéng)布公地向團(tuán)隊(duì)其他成員匯報(bào)事情，讓他們信服。在這種情況下，擁有和培養(yǎng)一種積極主動(dòng)的聆聽(tīng)技巧也很重要。
Tell The Truth And Take A Stand. Be honest and don′t lie. This is not as easy as it might sound. Of course, we wouldn′t admit it, would we? Anyway, it′s key not leaving out relevant facts, figures, and opinions when discussing and arguing. Even, and especially, when it′s awkward and painful. People will appreciate it. Also be willing to say no. You can′t be everything to everyone. Taking a stand based on sound arguments - well and politely articulated - will earn you respect and trust。
說(shuō)出真相，表明立場(chǎng)。要誠(chéng)實(shí)，不要說(shuō)謊。這件事聽(tīng)起來(lái)容易，做起來(lái)卻很難。當(dāng)然，我們不會(huì)承認(rèn)的，我們會(huì)嗎?不管怎么樣，討論和爭(zhēng)辯的時(shí)候，關(guān)鍵是不要遺漏相關(guān)事實(shí)，數(shù)據(jù)和觀點(diǎn)，特別是當(dāng)這件事情令人尷尬和痛苦的時(shí)候。人們希望聽(tīng)到真相。同時(shí)也要學(xué)會(huì)說(shuō)“不”，因?yàn)槟悴豢赡軡M足所有人。這時(shí)你需要給出強(qiáng)有力地論據(jù)，表明自己的立場(chǎng)。在給出論據(jù)的時(shí)候，要態(tài)度友好。你的立場(chǎng)會(huì)為自己贏得尊重和信任。
Show People That You Care About Them。 Be out for others and not primarily for yourself. Appreciate all people you′re dealing with. Show sensitivity to their interests, wishes, and needs. Value them and thank them. Do it from the heart。
向人們表明你在乎他們。一心為他人，而不是出于為自己。珍惜自己接觸過(guò)的所有人。關(guān)心別人的利益、愿望和需求�？粗厮耍⒏兄x他們。發(fā)自內(nèi)心的這么做。
Empower Others。 Show people that you trust them. Have faith in others skills and capabilities. Be willing to let go and to share power. "The best way to find out if you can trust somebody is to trust them" (E. Hemingway)。
賦予他人權(quán)利。向人們展示你很信任他們。要對(duì)他人的技能充滿信心。要愿意放手權(quán)利和分享權(quán)力。“判斷一個(gè)人是否值得信任的最好方法就是去信任他。”(海明威)
Focus On The Positives。 Don′t punish mistakes. As they can happen think and speak about them in a results-oriented and forward-looking way. Jointly look with others for solutions and implement actions to avoid that they′ll happen again。
往好處想。不要因?yàn)槭д`懲罰別人。錯(cuò)誤發(fā)生后，分析可能的后果，長(zhǎng)遠(yuǎn)地考慮問(wèn)題。和他人團(tuán)結(jié)起來(lái)一起尋找解決和實(shí)施的方法，確保這些事情不會(huì)再發(fā)生。
Follow High Ethical Standards。 Do the right things. Even, and especially, when it might be hard. People will like, respect, and trust your integrity。
遵循高的道德標(biāo)準(zhǔn)。做正確的事情。雖然可能會(huì)很難。人們會(huì)喜歡，尊重和信任你的人品。
Admit Mistakes And Weaknesses. Fortunately, you′re only human. So, when you don’t do the right thing, admit it. Be transparent, authentic and willing to talk about your mistakes and faults in a constructive manner. When you are vulnerable and have nothing to hide you radiate trust. That′s what people love。
承認(rèn)失誤和弱點(diǎn)。幸運(yùn)地是，人非圣賢。所以當(dāng)你做錯(cuò)事情的時(shí)候，就承認(rèn)吧!做一個(gè)透明的、真實(shí)的人，以一種建設(shè)性的態(tài)度談?wù)撟约旱氖д`和錯(cuò)誤。如果你很坦誠(chéng)，從不隱瞞，你散發(fā)的就是值得人信任的氣質(zhì)。人們喜歡的就是這樣的人。
Establish Long Term Relationships。 Trust is usually not the result of short term actions and profits. It′s stemming from deeper values, ethics, and fundamental principles. Take your time and don′t rush. Be willing to let trust evolve and flourish. The best trust fertilizer is to "give without any strings attached。“ Don′t expect always something in return。
建立長(zhǎng)期的關(guān)系。信任通常不是短期行為利益的結(jié)果。它根植于更深層次的價(jià)值、道德和基本的準(zhǔn)則。多花時(shí)間，不要著急。讓信任生根發(fā)芽開(kāi)花。獲得信任最好的方式就是“無(wú)私地給與”。不要總期望任何事情都有回報(bào)。
