2021年導(dǎo)游證考試：英文導(dǎo)游面試問答

想要成為導(dǎo)游的各位，大家要平時要多多積累常識哦。在帶團的時候，如果導(dǎo)游能夠侃侃而談，對于游客來說也是旅行中非常開心的一件事。下面是2021年導(dǎo)游證考試：英文導(dǎo)游面試問答，來學(xué)習(xí)一下吧。

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2021年導(dǎo)游證考試：英文導(dǎo)游面試問答

導(dǎo)游服務(wù)能力問答

Q: Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station for quite a long time and they were quite annoyed with that. What should the guide do with such a situation?

A:

1) Firstly, the tour guide should apologize to the tour group, tour leader and national guide.

2) Then the tour guide should explain the matter and express his sincerity to serve the tour group.

3) The guide should take actions to make up for the fault and try to win trust from the tourist.

4) As required by the case, the tour guide may make compensation for the tourists.

得知行程變動，導(dǎo)游急忙趕到車站去接旅行團。當(dāng)他到達車站時，他發(fā)現(xiàn)客人們已經(jīng)在車站外面等了很長時間，他們對此很惱火。在這種情況下，導(dǎo)游應(yīng)該怎么做?

1) 首先，導(dǎo)游要向旅行團、領(lǐng)隊和全陪道歉。

2) 其次導(dǎo)游需向客人解釋說明，并表達自己為旅行團服務(wù)的誠意。

3) 導(dǎo)游應(yīng)采取措施彌補過錯，努力贏得游客的信任。

4) 根據(jù)情況需要，導(dǎo)游可以對游客進行賠償。

導(dǎo)游服務(wù)2

Q:

When the local guide is about to meet the tour group as planned, he got a call from the national guide that the group would not arrive until the next evening. How should the local guide deal with it?

A:

1) First, the local guide should contact the hotel and restaurant to cancel the accommodation for the day.2) The local guide should make arrangement for food, accommodation and transportation for the next day.3) Next, the local guide should make new schedule for the tour guide’s stay in the city and try reserve the original items.4) If it is difficult to keep the original project, the tour guide should try to retain the most representative and unique scenic spots.

地接導(dǎo)游正按計劃與旅游團會面時，他接到全陪導(dǎo)游的電話，說旅游團要到第二天晚上才能到達。地接導(dǎo)游該如何處理?

1) 首先，地接導(dǎo)游應(yīng)聯(lián)系酒店和餐廳取消當(dāng)天的住宿。2) 地接導(dǎo)游應(yīng)安排次日的食宿和交通。3) 接下來，地接應(yīng)為全陪制定新的行程計劃，并盡量保留原項目。4) 如果原項目難以保留，地接應(yīng)盡量保留最具代表性和獨特性的景點。

導(dǎo)游服務(wù)3、4

3. A local guide went to the airport to receive an overseas group which has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not the group that he was supposed to meet. Under such a circumstance, what should the guide do?

1) Firstly, the local guide should find out the cause for his mistake and try to contact the right group as soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast as they can.3) At last, the local guide should explain the matter to the guests and make a sincere apology.

4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?

1) The guide should take the guest to report the lost to the airport and make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company for a claim.

3. 一位地接去機場接一個沒有全陪的海外團。直到在旅館登記入住時，地接

才發(fā)現(xiàn)他應(yīng)該接的不是這個團體。在這種情況下，導(dǎo)游該怎么辦?

1) 首先，地接應(yīng)該找出錯誤的原因，并盡快聯(lián)系正確的團隊。他還應(yīng)該

向旅行社報告此事。

2) 如果兩個旅行團都是同一旅行社的代理人，導(dǎo)游無須更換旅行團。否

則，當(dāng)?shù)貙?dǎo)游應(yīng)盡可能快地交換旅游團。

3) 最后，當(dāng)?shù)貙?dǎo)游應(yīng)向客人解釋并真誠道歉。

4. 如果游客在中國旅行中丟失了行李，導(dǎo)游應(yīng)該如何處理?

1) 導(dǎo)游應(yīng)帶客人到機場報失并登記。

2) 在找到行李之前，導(dǎo)游應(yīng)該幫客人買一些必需品。

3) 如果在旅游結(jié)束前還沒有找到行李，導(dǎo)游應(yīng)該通知航空公司客人的相關(guān)信息。

4) 如果行李被確認丟失，客人應(yīng)該向航空公司提出索賠。

導(dǎo)游服務(wù)5、6

5.Xiaoli, a national guide, found that a senior tourist got lost when he took a tour group for sightseeing in Mount Wuyi. After confirmation that the tourist did get lost, he inquired the guest’s friends, but they had no idea where he went either. What should Xiao Li do then?

1) He and tour leader should look for the guest immediately while the local guide would take other tourists to go on sighting.2) He should report to the police station or other management sectors of the resort area for help.3) He should also contact the hotel to see if the tourist has returned to the hotel.4) Report the matter to the travel agency.5) Deal with problems arising the accident.6) Write a report about the accident to the travel agency.

6. In what circumstance will the tourists get lost?

1) The tour guide doses not speak the parking lot and route clear.2) The tourists enjoy the scenery so much that he forgets to leave.3) The tourists forget the address or route when looking around on their own or doing shopping.

5.全陪導(dǎo)游小李帶旅游團在武夷山觀光時，發(fā)現(xiàn)一位年長的游客走丟了。在確認游客確實走丟后，他向客人的朋友打聽他的下落，但他們也不知道他去了哪里。那小李該怎么辦?

1) 他和領(lǐng)隊應(yīng)該立即尋找客人，而地接導(dǎo)游帶其他游客繼續(xù)觀光。2) 他應(yīng)該向警察局或度假區(qū)的其他管理部門尋求幫助。3) 他還應(yīng)聯(lián)系酒店，看看游客是否已返回酒店。4) 向旅行社報告此事。5) 處理事故引起的問題。6) 給旅行社寫一份事故報告。

6. 在什么情況下游客會迷路?

1) 導(dǎo)游沒有把停車場和路線說清楚。2) 游客們沉醉于美景，以至于忘記跟緊團隊。3) 旅游者在自己環(huán)顧四周或購物時忘記了地址或路線。

導(dǎo)游服務(wù)知識問答 7、8

7. How to avoid traffic accidents during tour?

1) Before the tour, the tour guide should remind the driver to check the bus, and if anything wrong was found with the bus, it should be replaced.

2) When planning itinerary, the tour guide should consider the time needed for driving and should never hasten the driver to drive fast or over speed.

3) If the weather is bad, or the road is in poor condition, the tour guide should alert the driver to take care.

4) The tour guide should prevent other people to drive the bus and remind the driver not to drink

8. If a tourist had a cold and fever after check-in, what should the guide do?

1) The guide should show concern to the tourist and persuade him/her to see a doctor and help the tourist contact clinic or accompany the tourist to hospital.

2) The tour guide should advise the tourist to stay in hotel instead of going out with the group. And the guide should make arrangement for the tourist’s meals.

3) The tour guide should make it clear to the tourist that he/she should pay for the fare.

4) The guide is forbidden to give medicine to tourists.

7 旅游途中如何避免交通事故?

1) 旅游前，導(dǎo)游應(yīng)提醒司機檢查公交車，如發(fā)現(xiàn)車有問題，應(yīng)予以更換。2) 在安排行程時，導(dǎo)游要考慮開車所需的時間，千萬不要催促司機開快車或超速。3 ) 如果天氣不好，或道路狀況不佳，導(dǎo)游應(yīng)提醒司機注意安全。4) 導(dǎo)游應(yīng)防止他人駕駛公共汽車，并提醒司機不要飲酒。

8 如果游客在入住后感冒發(fā)燒，導(dǎo)游該怎么辦?

1) 導(dǎo)游應(yīng)關(guān)心游客，勸導(dǎo)游客就醫(yī)，幫助游客聯(lián)系門診或陪同游客到醫(yī)院就診。2) 導(dǎo)游應(yīng)該建議旅游者住在旅館里，而不是和旅游團一起出去。導(dǎo)游要安排好游客的伙食。3) 導(dǎo)游應(yīng)該讓游客明白他/她應(yīng)該付車費。4) 導(dǎo)游應(yīng)嚴禁給旅游者藥物。導(dǎo)游服務(wù)知識問答 9、10、11

9.What should the guide do if a tourist feels carsick or airsick?

1) Ask the tourist to tighten his belt to ease the disease.

2) Ask the tourist to take the medicine he carries.

3) As the tourist gets better,the guide should tell him not to drink alcohol or eat too much.

4) The tour guide should consult with the tour leader to let the tourist sit in the front or middle of the bus.

10. During the tour, if some young people ask the local guide to take them to the nearby seaside or lake for swimming, what should the guide do?

The tour guide should remind tourists of the danger and dissuade them from going swimming.If the tourists insist on this idea, the guide can organize them to swim in the swimming pool and remind them be careful.

11.An old couple from a foreign group asked for breakfast in their room? Is this reasonable?

It is reasonable for the couple to ask for such service. If the hotel provides room service, the guide should help meet the needs of the guests and tell them that the service charge is paid by themselves.

9.如果游客感到暈車或暈機，導(dǎo)游應(yīng)該怎么做?

1) 請游客勒緊腰帶以減輕疾病。

2) 請游客服用他隨身攜帶的藥物。

3) 隨著游客病情好轉(zhuǎn)，導(dǎo)游應(yīng)該告訴他不要喝酒或吃得太多。

4) 導(dǎo)游應(yīng)與領(lǐng)隊商量，讓游客坐在車的前面或中間。

10.在旅游過程中，如果有年輕人請當(dāng)?shù)貙?dǎo)游帶他們到附近的海邊或湖邊游泳，導(dǎo)游該怎么辦?

導(dǎo)游應(yīng)提醒游客注意危險并勸阻他們不要去游泳。如果游客堅持這個想法，導(dǎo)游可以組織他們到游泳池游泳，并提醒他們小心。

11.一對來自外國團體的老夫婦要求在他們的房間里吃早餐?這合理嗎?

這對夫婦要求這樣的服務(wù)是合理的。如果酒店提供客房服務(wù)，導(dǎo)游應(yīng)幫助滿足客人的需要，并告訴他們服務(wù)費由他們自己支付。

導(dǎo)服知識問答12-14

12. How should the local guide determine and notify the time of morning call?

Before leaving the hotel, the local guide should confer with the tour leader to determine the time of the morning call for the next day and ask the tour leader to inform the tour group.

And the local guide should ask the front desk or the floor service counter or the operator to give the morning call.

13.How does the local guide conduct a sightseeing tour on the way to the scenic spots?

1) Repeat the schedule of the day, including the time and place of lunch and dinner, how long it will take to arrive at the destination, and important international and domestic news of the day.

2) In sightseeing tour, tour guide should introduce local customs, culture and landscape, and answer tourists' questions.

3) Introduce the scenic spots they are going to visit.

4) If it is a long-distance trip to the destination, the tour guide should activate the atmosphere by talking about some interesting problems or organizing some recreational activities.

14. How should the local guide help the guests with their first meal?

Before the meal, the local guide should tell the guests how, where and when to have the meal.

He should also let the guest know some rules. For example, he should tell guests that they should pay for the extra drinks and dishes they order.

12.當(dāng)?shù)貙?dǎo)游應(yīng)如何確定和通知叫早的時間?

在離開酒店前，當(dāng)?shù)貙?dǎo)游應(yīng)與領(lǐng)隊協(xié)商，確定第二天叫早時間，并請領(lǐng)隊通知旅游團。

當(dāng)?shù)貙?dǎo)游應(yīng)要求前臺或樓層服務(wù)臺或接線員撥打早間電話。

13.當(dāng)?shù)貙?dǎo)游如何在去景點的路上進行觀光旅游?

1) 重復(fù)當(dāng)天的安排，包括午餐和晚餐的時間和地點，到達目的地需要多長時間，以及當(dāng)天重要的國際和國內(nèi)新聞。

2) 在觀光旅游中，導(dǎo)游應(yīng)介紹當(dāng)?shù)氐娘L(fēng)俗、文化和景觀，回答游客的問題。

3) 介紹他們要參觀的景點。

4) 如果是到目的地的長途旅行，導(dǎo)游應(yīng)通過談?wù)撘恍┯腥さ膯栴}或組織一些娛樂活動來活躍氣氛。

14.當(dāng)?shù)貙?dǎo)游應(yīng)該如何幫助客人吃第一頓飯?

用餐前，當(dāng)?shù)貙?dǎo)游應(yīng)告訴客人如何、在哪里和何時用餐。

導(dǎo)游還應(yīng)該讓客人知道一些規(guī)定。例如，他應(yīng)該告訴客人，他們應(yīng)該為他們點的額外的飲料和菜肴付錢。

導(dǎo)服知識問答15-1615.A tourist group is traveling in a coastal city in Southeast China. Half an hour after dinner, many tourists began to vomit, diarrhea, and some even had a fever. How should tour guide deal with this situation?

The tour group was identified as food poisoning.First of all, the tour guide should help tourists detoxify by making them drink more water.Then send the tourists to the hospital for treatment and ask the doctor to write a certificate.Finally, the tour guide should report the matter to the travel agency and the restaurant should be held responsible.

16.While walking around the residential area, the tourists suggested to the guide a tour of the residents' houses. How should the tourist guide respond to this suggestion?The tour guide should tell the tourists that it is impolite to visit strangers' homes unexceptedly, which will cause unnecessary trouble and misunderstanding.If the tourists insist on this advice, the tour guide should first seek the consent of the local residents and remind the tourists to respect the local customs.

15.一個旅游團正在中國東南部的一個沿海城市旅游。晚飯后半小時，不少游客開始嘔吐、腹瀉，有的甚至發(fā)燒。導(dǎo)游應(yīng)如何應(yīng)對這種情況?旅游團被鑒定為食物中毒。首先，導(dǎo)游應(yīng)該幫助游客排毒，讓他們多喝水。然后把游客送到醫(yī)院治療，并要求醫(yī)生出具證明。最后，導(dǎo)游應(yīng)向旅行社報告此事，餐廳應(yīng)承擔(dān)責(zé)任。

16.在居民區(qū)散步時，游客們建議導(dǎo)游參觀居民家。導(dǎo)游應(yīng)該如何回應(yīng)這個建議?導(dǎo)游要告訴游客，非經(jīng)許可擅自到陌生人家中參觀是不禮貌的，這會造成不必要的麻煩和誤解。如果游客堅持這一建議，導(dǎo)游應(yīng)首先征得當(dāng)?shù)鼐用竦耐猓⑻嵝延慰妥鹬禺?dāng)?shù)仫L(fēng)俗習(xí)慣。

導(dǎo)游服務(wù)17-18

17. A tour guide receivedcalls from tourists who said they had been robbed of their mobile phones andwallets and asked them to report the theft to the police. What should a tourguide do?1) The tour guide shouldimmediately report the incident to the police, telling them the time, place andway of the incident, the name of the victim and the stolen goods.2) Report the matter to thetravel agency and ask for instructions.3) Appease the tourists andcontinue the trip.4) Write a report on theincident, which should include the nature of the incident, the action taken,the reaction of the victim and the request. 18. What should the tour guidedo if the tourists faint from heat stroke?1) First of all, the guideshould transfer the tourists to a shady place with the help of others.2) Then the guide should askthe tourist to lie on the ground and unbutton his clothes to cool him down.3) Ask the tourist to takesome medicine or put pressure on his plitrum to revive him.4) If the situation isserious, take the tourist to a nearby hospital. 17 一名導(dǎo)游接到游客打來的電話，說他們的手機和錢包被搶，要求導(dǎo)游向警方報案。導(dǎo)游應(yīng)該怎么做?1) 導(dǎo)游應(yīng)立即向警方報案，告訴警方事件發(fā)生的時間、地點和方式、受害者姓名和被搶物品。2) 向旅行社報告此事并請求指示。3) 安撫游客，繼續(xù)執(zhí)行行程。4) 寫一份關(guān)于事件的報告，報告應(yīng)包括事件的性質(zhì)、采取的行動、受害者的反應(yīng)和要求。 18 如果游客中風(fēng)暈倒，導(dǎo)游該怎么處理?1) 首先，導(dǎo)游應(yīng)該在其他人的幫助下把游客轉(zhuǎn)移到一個陰涼的地方。2) 然后導(dǎo)游應(yīng)該讓游客平躺在地上，解開衣服的扣子讓他涼快下來。3) 讓游客吃點藥或按壓他的人中使他蘇醒。4) 如果情況很嚴重，就把游客送到附近的醫(yī)院。

19 A foreign visitor raised anumber of controversial issues during his visit, such as human rights and birthcontrol. What should the guide do?

1) The tour guide should introduce and explain our country's policies totourists so as to eliminate misunderstandings.

2) The tour guide can analyze the special national conditions of our countryand seek common ground while reserving differences.

3) If the tourist has the purpose of malicious attack and slander, the tourguide should refute his views firmly and avoid conflict with him at the sametime.

19.一位外國游客在參觀期間不斷提出一些有爭議的問題，例如人權(quán)和節(jié)育問題。導(dǎo)游應(yīng)該怎么回答他?

1) 導(dǎo)游應(yīng)向游客介紹和解釋我國的政策，以消除誤解。

2) 導(dǎo)游可以分析我國的特殊國情，求同存異。

3) 如果游客有惡意攻擊和誹謗的目的，導(dǎo)游應(yīng)堅決駁斥他的觀點，同時避免與他發(fā)生沖突。

20. A tour group requests to go to the local churchfor religious service. How should the tour guide handle it?

1) Before obtaining permission from the church and the police, the tour guideis not allowed to meet the requirements and arrange to visit the local church.

2) If tourists distribute religious leaflets in China, the tour guide shouldstop them and introduce China's religious policy, that is, foreigners are notallowed to preach and distribute religious leaflets in China without permisson.

3) If the tourists do not comply with the policy, the tour guide should be timely report it to the police.

20.一個旅游團要求去當(dāng)?shù)亟烫米鲎诮虄x式。導(dǎo)游應(yīng)該如何處理?

1) 在得到教會和警方的許可之前，導(dǎo)游不得滿足要求并安排參觀當(dāng)?shù)亟烫谩?/p>

2) 如果游客在我國散發(fā)宗教傳單，導(dǎo)游應(yīng)制止，并介紹我國的宗教政策，即外國人不得擅自在中國傳教和散發(fā)宗教傳單。

3) 如果游客不遵守政策，導(dǎo)游應(yīng)及時報警。

21. During one trip, the tour leader asked the local guide to change to a better hotel and claimed that he had contacted one. In this case, what should the local guide do?

1) The local guide should tell the tour leader that the cost of replacing the hotel and the price difference will be paid by the tourists.

2) The local guide should report it to the travel agency so as to arrange other matters.

3) The local guide should reconfirm the reservation to ensure that there are enough rooms in the hotel.

4) At the same time, the guide should cancel the original reservation and apologize for the cancellation.

21.在一次旅行中，領(lǐng)隊要求當(dāng)?shù)貙?dǎo)游換一家更好的旅館，并聲稱他聯(lián)系了一家旅館。在這種情況下，地陪導(dǎo)游該怎么辦?

1) 當(dāng)?shù)貙?dǎo)游應(yīng)該告訴領(lǐng)隊，更換酒店的費用和差價將由游客支付。

2) 導(dǎo)游應(yīng)向旅行社報告，以便安排其他事宜。

3) 導(dǎo)游應(yīng)再次確認預(yù)訂，以確保酒店有足夠的房間。

4) 同時，導(dǎo)游應(yīng)取消原預(yù)訂，并對取消表示歉意。

22. A tourist requests to change a room because his roommate snores so loudly that he could not fall asleep at night. How should the national guide handle the problem?

1) First the national guide should ask the tour leader to make adjustment among the tour group.

2) If this method fails, the national guide should negotiate with the hotel to arrange an additional room for the guest and make it clear to the guest that he should pay for the relevant expenses.

22. 一位游客要求換房間，因為他的室友打鼾聲太大，以至于晚上睡不著覺。全陪導(dǎo)游應(yīng)該如何處理這個問題?

1) 首先，導(dǎo)游應(yīng)要求領(lǐng)隊在旅游團中進行調(diào)整。

2) 如果這一方法失敗，全陪導(dǎo)游與酒店協(xié)商，為客人安排一個額外的房間，并向客人明確表示，他應(yīng)支付相關(guān)費用。

23. A tour group has reserved Chinese meal for their lunch at the first place. However, just half an hour before the lunch, the tourists propose to have western food. What should the tour guide do for the time being?

First, the tour should explain the policy to the tourists that the cancellation and change of meal should be proposed three hours ahead of schedule.

Otherwise, the restaurant would not accept the requirement. If the tourists insist on having western food, the tour guide may have the tourists order and pay for the meal by themselves.

Besides, the guide should tell the tourists that they could not get a refund for not having the Chinese food.

23. 一個旅行團在第一個地方為他們的午餐預(yù)定了中餐。然而，就在午餐前半小時，游客們建議吃西餐。導(dǎo)游目前應(yīng)該做些什么?

首先，旅游團應(yīng)該向游客解釋政策，取消和改變飲食應(yīng)該提前三個小時提出。

否則，餐廳將不接受這一要求。如果游客堅持要吃西餐，導(dǎo)游可以讓游客自己點餐并付餐費。

此外，導(dǎo)游應(yīng)該告訴游客，中餐費不退。

24. What should the tour guide do if a tourist invites him to have a meal?

First the tour guide should decline the invitation politely with thanks. If it

could not be turned down, the tour guide should go for the meal punctually.

During the meal, the tour guide should introduce the characteristic of local

dish to the tourists and be careful of his manner to avoid overshadowing the

host.

24.如有游客請導(dǎo)游吃飯，導(dǎo)游應(yīng)如何處理?

首先，導(dǎo)游應(yīng)禮貌地謝絕邀請并表示感謝。如果不能拒絕，導(dǎo)游應(yīng)該準時去吃飯。用餐時，導(dǎo)游應(yīng)向游客介紹當(dāng)?shù)夭穗鹊奶厣⒆⒁庾约旱呐e止，以免使主人相形見絀。

25. Due to the contradictions among the members of the tour, some tourists ask for their own meals. In this case, the original order must be redistributed. How should tour guide deal with it?

1) First of all, the guide should analyze the difficulty of meeting the requirements, and ask the tour leader to mediate and solve the conflicts between the tourists.

2) If someone insists on having meals separately, the tour guide should tell the guest to pay the extra fee himself and inform the restaurant to prepare meals.

25.由于團員之間的矛盾，一些游客要求自己用餐。在這種情況下，原來點的菜必須重新分配。導(dǎo)游應(yīng)該如何應(yīng)對?

首先，導(dǎo)游應(yīng)分析滿足要求的難度，并要求領(lǐng)隊調(diào)解和解決游客之間的沖突。

如果有人堅持要分開用餐，導(dǎo)游應(yīng)該告訴客人要自己付額外費用，并通知餐廳準備用餐。

26.After receiving emergency call from home, a foreign tourist asked to stop the tour. How should tour guide deal with this situation?

1) The tour guide can meet the requirements after consulting with reception travel service and organizing agency.

2) The service fee shall be refunded on a prorata basis.

3) Finally, the tour guide can help tourist book his tickets and manage separate visa and procedures for leaving tour group.

26.接到家里緊急電話后，一名外國游客要求退出旅游。導(dǎo)游應(yīng)如何應(yīng)對這種情況?

1) 經(jīng)與地接社、組團社協(xié)商后，導(dǎo)游可滿足要求。

2) 服務(wù)費按比例退還。

3) 最后，導(dǎo)游可以幫助游客訂票，辦理單獨的簽證和出境手續(xù)。

27. As the tourists were having their first meal at the restaurant, two tourists stated that they could not eat meat because they were Buddhists and demanded the tour guide to prepare vegetarian food for them. What’s more, the guests said that when they registered for the tour they had put forward this special requirement to the travel agency. How should the local guide handle the matter?

1) The local guide should contact the travel agency first to confirm whether their special requirement for vegetarian food had been proposed to the travel agency and whether the requirement had been stated in the tour contract.

2) If it was the travel agency that made the mistake for carelessness, the tour guide should try to prepare food for the guests as required and stated in the tour contract.

3) If it was not stated clear in the contract, the tour guide should stabilize the tourists first and try to meet their need by consulting with the restaurant.

4) If the restaurant could not make it, the tour guide should help to contact other restaurant. The two tourists could not have the original meal refunded and they should pay for the vegetarian food by themselves.

27.當(dāng)游客們在餐廳吃第一頓飯時，兩名游客說，他們是佛教徒，不能吃肉，并要求導(dǎo)游為他們準備素食。更有甚者，客人們說，他們在報名旅游時，就向旅行社提出了這個特殊要求。當(dāng)?shù)貙?dǎo)游應(yīng)該如何處理這件事?

1)地接導(dǎo)游應(yīng)首先與旅行社聯(lián)系，確認他們對素食的特殊要求是否已向旅行社提出，以及是否在旅游合同中說明了這一要求。

2)如果是旅行社的疏忽大意造成的錯誤，導(dǎo)游應(yīng)盡量按照旅游合同的要求和規(guī)定為客人準備食物。

3)如果合同中沒有明確規(guī)定，導(dǎo)游應(yīng)首先穩(wěn)定游客，并與飯店協(xié)商盡量滿足游客的需求。

4)如果餐館無法提供素食，導(dǎo)游應(yīng)該幫助聯(lián)系其他餐館。兩位游客不能退還原餐，他們應(yīng)自行支付素食費用。

28. As the tour group was about to have a walk on Pedestrian Street , some tourists claimed that they had visited the street and they would go to Seaside Park instead. Moreover, they request that the tour bus give them a lift. What should the tour guide do?

If time permits and there is tour bus available, the tour guide should try his/her best to manage by consulting with the driver.

If no tour bus is available, the tour guide should give directions to the tourists and help to get a taxi for the tourists.

Besides, the tour guide should remind the tourists to write down the name and telephone number of the hotel and not to return too late.

28. 當(dāng)旅游團即將在步行街散步時，一些游客聲稱他們已經(jīng)參觀了這條街，他們將去海濱公園。此外，他們要求旅游大巴載他們一程。

1) 如果時間允許，并且旅游大巴可用，導(dǎo)游應(yīng)盡量與司機協(xié)商管理。

2) 如果旅游大巴無空，導(dǎo)游應(yīng)該給游客指路，幫助他們打車。

3) 另外，導(dǎo)游要提醒游客記下酒店的名稱和電話，不要回來太晚。

29. The foreign tourists demand to visit the non-open districts, what should the tour guide do?

First the tour guide should tell the tourists that they must get permission of the local police station and tourism bureau if they want to pay a visit to the non-public districts.

And the procedure of applying for the certificate is as follows:

1) Hand in the passports and residential certificates;

2) Provide relative certification for travelling;

3) Fill in the application form.

29.外國游客要求到非開放地區(qū)旅游，導(dǎo)游該怎么辦?

首先，導(dǎo)游要告訴游客，如果他們想去非公共區(qū)域旅游，必須得到當(dāng)?shù)鼐炀趾吐糜尉值脑S可。

申請證書的程序如下：

1) 上交護照和居住證;

2) 提供旅行相關(guān)證明;

3) 填寫申請表。

30. If the tourists get drunk, how should the tour guide handle it?

1) The tour guide should stop them in time to prevent the accident from getting worse.

2) If what the tourists have done violates the law, the tour guide should report it to police and the travel agency.

3) Besides, the tour guide should assist relevant departments to settle the matter and ensure that the tour could be carried out successfully.

30. 如果游客喝醉了，導(dǎo)游應(yīng)該如何處理?

導(dǎo)游應(yīng)該及時制止他們，防止事故進一步惡化。

如果游客的行為違反法律，導(dǎo)游應(yīng)向警方和旅行社舉報。

除此之外，導(dǎo)游還應(yīng)協(xié)助有關(guān)部門處理此事，確保旅游的順利進行。

31. What principles should tour guide follow in receiving elderly tourists?

1) When receiving elderly tourists, the guide should ensure that everything is smooth and stable.

2) The tour guide should speak slowly and loudly when introducing the scenic spots.

3) The tour guide should be cautious that the aged tourists should avoid sightseeing while walking.

4) The trip should be easy and relaxing, and the safety of tourists must be highly valued.

31. 導(dǎo)游接待老年游客應(yīng)遵循哪些原則?

1) 接待老年游客時，導(dǎo)游要確保一切順利穩(wěn)定。

2) 導(dǎo)游在介紹景點時，說話要慢而大聲。

3) 導(dǎo)游要小心，老年游客走路時要避免觀光。

4) 旅行應(yīng)該是輕松和放松的，必須高度重視游客的安全。

32.After reuniting with a long lost relative, a tourist suggested that the relative should travel with the group. What should tour guide do?

1) The tour guide should obtain permission from the tour leader and other tourists.

2) With the consent of the tour troup, the tour guide should handle relative procedure for the tourist to join the group, including showing valid papers, filling related forms and making payment.

在與一位久違的親戚團聚后，一位游客建議這位親戚應(yīng)該和他們一起旅行。導(dǎo)游應(yīng)該怎么做?

1) 導(dǎo)游應(yīng)得到領(lǐng)隊和其他游客的許可。

2) 經(jīng)全團同意，導(dǎo)游應(yīng)為游客辦理入團相關(guān)手續(xù)，包括出示有效證件、填寫相關(guān)表格、付款等。

33. During the tour, a British tourist found a favorite jade carving. However, just as he was about to buy, he found a small flaw, which was the last one in the shop. Therefore, the tourist left the tour guide a sum of money and asked him to buy one and then ship it to Britain. How should tour guide deal with this requirement?

1) Generally speaking, the guide should refuse politely.2) If he can not refuse, he should ask the competent department of the travel agency for instructions.3) If the tourist's request is accepted, the guide should ask the tourist for enough money for buying and transporting the goods.4) In addition, the tour guide should mail the invoice, shipping documents and receipts to the tourist, and send copies to the travel agency for inspection.

在旅行中，一位英國游客發(fā)現(xiàn)了一件最喜歡的玉雕。然而，就在他正要買的時候，他發(fā)現(xiàn)了一個小瑕疵，這是店里最后一個。因此，這位游客給導(dǎo)游留了一筆錢，讓他買一筆然后運到英國。導(dǎo)游應(yīng)如何處理這一要求?

1) 一般來說，導(dǎo)游應(yīng)該禮貌地拒絕。

2) 如不能拒絕，應(yīng)向旅行社主管部門請示。

3) 如果可以接受游客的要求，導(dǎo)游應(yīng)該向游客索要足夠的錢來購買和運輸貨物。

4) 此外，導(dǎo)游應(yīng)將發(fā)票、貨運單據(jù)和收據(jù)郵寄給游客，并將復(fù)印件送交旅行社檢查。

34. How to avoid such accidents as missing flights?

1) The tour guide should confirm the ticket and the exact time for the airplane.

2) Before leaving, the tour guide should not take tour groups to vast and and complex areas . And the guide should not take tourists to shop or in exceedingly crowded places.

3) In addition, enough time should be left for boarding. Generally, if taking trains, tourists should reach the railway station one hour before schedule. If taking domestic flights, tourists should arrive at the airport one and half an hour beforehand and two hours for international flights in advance.

如何避免錯過航班等事故?1) 導(dǎo)游應(yīng)確認機票和飛機的確切時間。2) 出發(fā)前，導(dǎo)游不得帶旅游團前往地域遼闊、復(fù)雜的景區(qū)。導(dǎo)游不應(yīng)帶游客去購物或在擁擠的地方。3) 此外，應(yīng)留有足夠的時間登機。一般來說，如果乘火車，旅游者應(yīng)提前一小時到達火車站。如果乘坐國內(nèi)航班，游客應(yīng)提前一個半小時到達機場，國際航班提前兩個小時到達機場。

35.One member of an air-travel tour group lost his ID card and the tour group travels by airline，how should the tour guide deal with it?

1) First of all, a loss certificate should be issued by local travel agency.

2) Then the owner would report the loss to local police station with the certificate.

3) A certification of identity will be issued by the police office after verification.

4) The security personnel would permit passage with the certification.

航空旅行團的一名成員丟失了身份證，而旅行團是乘飛機旅行的，導(dǎo)游應(yīng)如何處理?1) 首先，由當(dāng)?shù)芈眯猩绯鼍哌z失證明。2) 然后店主拿著證件到當(dāng)?shù)嘏沙鏊鶊笫А?) 警察局核實后將簽發(fā)身份證明。4) 安保人員憑證件允許通行。

36.If a tourist from Hong Kong lost his pass，how should the tour guide deal with it? 1) Report it to the travel service immediately and show proof. 2) Report the loss to the police station, which would issue a one-off passport for the tourist. 3) Tell the tourist that he should cover all the expenses.

如果香港的游客丟了通行證，導(dǎo)游該怎么處理呢?

1) 立即向旅行社報告并出示證明。

2) 向警察局報失，警察局會為游客簽發(fā)一次性護照。

3) 告訴游客他應(yīng)該承擔(dān)所有費用。

以上就是小編為大家整理的2021年導(dǎo)游證考試：英文導(dǎo)游面試問答。小編還為大家整理了2021年導(dǎo)游證考試模擬試題、真題解析等備考資料，可以點擊下方按鈕免費下載。